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About us

How to pick the item up at the store?

We offer you all the advantages of shopping online with an additional free service - receipt of goods at a convenient time for you, and in a convenient location. You can pick up your order in store 

Why and convenient to use the service?

  • We will deliver your order free of charge in your nearest store
  • You can pick up your order at any time convenient for you, alternatively, visit our store on the way home from work or after the take away your child from school
  • You will receive professional advice and service
  • Payment on receipt of the order in the shop according to the price site

How to use the service?

  1. Order product online;
  2. Choose your nearest shop, in order to be delivered;
  3. Pick up items from the store.

What you need to carry with them in order to pick up my order?

After placing your order on our website we will inform you the order number, which will be required upon receipt of goods in the store. Once your order will be delivered in Your Retail Store, we will notify you by phone.

Someone else can get my order for me?

Your order can take anyone. Just tell your order number to the store and pay the seller the purchase.

When can I take your order from a retail store?

Our stores are open 7 days a week. Working time specified by you shop, you can see on the page 

What happens if I can not pick up your order at the agreed time?

Your purchases will be waiting for you at the specified point of sale for three days.

Can I cancel the order, issued on the site?

You can cancel your order by calling us at the telephone hotline (0-800) 80-50-20. To cancel a reservation call the manager of the order number and your name under which you are registered on the site.

How much is shipping?

Delivery costs to our affiliates, as well as in Ukraine appears on the product page. In Kiev, Dnepropetrovsk, Odessa, Kharkiv when ordering merchandise online store for the amount of UAH 1,500 and above, delivery is free. * If the order value is less than the specified amount, delivery is 35 UAH. Delivery of goods to Ukraine by the carrier to the warehouse of the "New Mail" in your city. Are kindly requested to verify the completeness and integrity of the goods at the time of receiving the order from the "New Mail".

Also, for large equipment, you can order additional services: "The rise of the goods to the floor" (the service cost 3 USD / floor)
It is important to! Refrigerators Side-by-side, and all the large appliances weighing more than 100 kg is delivered only to the entrance. * Delivery Krupnobytovaya technology: refrigerators, freezers, washing machines, ovens, built-in dishwashers, freestanding dishwasher and a stove made in Ukraine warehouses new mail at a price of 10 USD, shipping address - 14 USD.